Tag Archives: customer service

Looking Back at Back-to-School 2011


Well, we have almost made it through another back-to-school season.  We are in the process of finishing our final “to dos,” i.e. processing returns and exchanges, finishing some monogramming and silk-screening, and shipping out any final items that were backordered.  At our corporate offices, we are already planning for back-to-school 2012.  Before we get too far down the road, however, we would like to take a moment to send out a few thank yous to our wonderful employees and customers.

Back-to-school for our stores began in June with our popular June sale and we have not slowed down since.  Back-to-school for our warehouse and production personnel began even sooner.  They have been working overtime since April.  We can’t say enough thank yous to our loyal employees who have worked so hard this back-to-school season.  We appreciate all you do.

Thank you also to our Parker families, both to those who shopped early and avoided the lines and to those who waited patiently during the final days before school.  We appreciate all of our customers and thank you very much for your business.  We know that it is unrealistic to believe that all of our customers will have a positive experience every time they come into the store.  It is our promise to you, however, that we will continue to improve our processes, technology and personal service so that we can make Parker the industry leader in customer service.

With all of that in mind, we wanted to share just a little of the great feedback we have received from customers this year.  Unless otherwise noted, these customer comments were sent directly to our customer service department.

Parker, Hello, I wanted to comment on the great service my family and I received on August 5th.  Employees were friendly and helpful in getting my daughter’s proper size of uniforms.  Although they didn’t have my daughter’s size they used same style to check and placed order to ship to our home. We received our order August 10th and it was perfect fit and in time for school this coming week.  Thank you so much for selecting great staff at 2108 NW Military in San Antonio, Tx location.  Have a blessed day. – P. Guerrero

Missy Grey, Parker School Uniforms Austin Store ManagerI shop for uniforms in Austin. I have three children ranging in ages of 25 to 13. For years we have purchased all of our uniforms from the Austin location. The owner of that store has the most fantastic sales people. I love going to that store because of the great service I receive each time. It has never varied over the past 15 plus years. Every visit amazes me—-they are my favorite place I shop. Thanks for providing the best service I have ever received! T.Hussey

I am writing this to tell you how VERY impressed I was today with your employees at the Houston/Post Oak store! I witnessed two customers who were soooo rude and out of line and all of the employees were just as nice and polite as they could be, all of them with big smiles for everyone! I believe it was the manager that I was particularly impressed by…she was patient and kind and polite as two different women were so rude and angry…it was all I could do not to say something to the customers. I’m here to tell you their attitudes, words and actions were HORRIFYING! And, the thing that makes it even more impressive is that both of these “attacks” (that’s probably too strong of a word but “incidents” doesn’t do them justice!) occurred after 6:00pm…the second one was actually at 6:45…a time when your employees would every right to be tired and cranky…I assure you, they were not! It seems like people these days only take time to complain so I wanted to be sure that you are aware of the amazing employees you have at the Post Oak store!!! – C. Lehane

We loved that during a two day period last month, three different customers completed our online customer survey and commented on the great service they received from Ashley in our Carrollton store:

Ashley was a great help

A gal named Asley helped me. She made our shopping experience stress free. She had a very happy attitude and knew what she was doing.

Ashlee was VERY helpful.  My son has a thin build and long legs, so I’ve had to buy his pants too big so that I can get the right length.  This year Parker offered the adjustable waist and I wasn’t aware.  She offered me lots of options and helped me find the right pair.  She helped me find what I needed rather than what I asked for.  She was GREAT!

Thanks to everyone for a great back-to-school 2011!

 

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